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Datavine 

..nothing is impossible

 

What does Datavine IT Offer?

 

Our team of skilled engineers are available 24/7 to provide you with intelligent advice. Your call will be answered immediately by UK-based engineers, each equipped with the necessary experience and knowledge to resolve any problems or issues. At Datavine we have 3 key areas of support:

1. Telephone Support
Telephone Support is included in all our contracts
We aim to help resolve any problems encountered quickly and efficiently.
 
We provide straightforward guidance to help you resolve issues yourself so that, in the event they reoccur, you are able to resolve them in-house.
We are committed to finding a quick yet comprehensive solution.
 
Fixed monthly fee – call as many times as you like at no extra cost.
2. Remote Support
Thanks to a small piece of software which takes only minutes to install, our team of engineers are able to see exactly what you see on your monitor.
 
We can access and monitor any PC, laptop, server or workstation provided that you have an Internet connection, enabling us to not only control your PC but fix problems without having to either involve your staff or visit your office.
3. On-Site Support
In the event that telephone or remote troubleshooting fails or you require network administration, installation or configuration, we will send a qualified engineer to your office within a set period of time.
 
The engineer will be fully conversant with your system and business working environment and will act swiftly to resolve the issue, minimising downtime and avoiding disruption.
 
All of our engineers are courteous and conscientious and, if they are doing their job properly, you will hardly notice that they are there!